Most orders will be processed and shipped the same day providing orders are received by 4:00 p.m. PST Monday through Friday excluding Saturdays, Sundays, and holidays. Orders received after 4:00 p.m. PST will ship the next business day (excluding Saturdays, Sundays, and Holidays). When an item is marked as a "Pre-Order", it will ship as soon as it becomes available.
UPS 3 Day, 2nd Day, and Next Day Air
Please place your order according to the above processing and shipping schedule.
We do everything in our power to have your processed and shipped as quickly as possible and will not be responsible for delays incurred by shipping companies once the package departs our facility. We are an order fulfillment company.
Please be advised and aware that selecting for upgraded shipping delivery times are quoted in business days (excludes Saturdays, Sundays, and Holidays) from the date the package ships, not the date and time the order was placed. Orders placed after the daily cutoff schedule (after 4:00 p.m. PST Monday through Friday) will be processed and shipped the next following business day. The quoted/estimated transit time will not begin until the package is in transit (scanned by the shipping company). Additionally, transit times quoted during the checkout process are only an estimate and are not a guarantee. We do not offer refunds on upgraded shipping fees due to delays caused by the carriers or the customer incorrectly calculating the transit time.
The destination country’s government may require the recipient to pay the shipment’s estimated duties, taxes, and fees based on their customs assessment of the item(s). Check with your country's rules and regulations on the importation of goods prior to placing an order
If a package is lost, stolen, or damaged during transit, you must report the issue to us as soon as possible so that an investigation/claim can be filed with the shipping company. Pending the results of the investigation, we will not be able to process a replacement or refund until the investigation/claim comes to a conclusion from the shipping company on the shipment's status. We will work quickly to resolve the issue.
Returns and Refund Policy
The merchandise must be in new, unopened, and unused condition. We do provide a grace period of 7 days from the date of receipt for a refund or exchange. We will not accept any returns or exchanges after 7 days of receipt.
Please get in touch with us via email prior to returning an item. You will need a Return Merchandise Authorization Number (RMA#). Any packages received without an RMA# will be refused and returned to the sender at the sender's expense.
All products must have original tags, labels, and original packaging as specified.
Absolutely no returns on the following items: On-Sale, Discounted, Discontinued, Used, Blow-Out, Blemished, or Consignment items!
Shipping costs will not be refunded unless an error is made on our part.
Any new products purchased are warrantied by the manufacturer. If you encounter an issue with a product, you will need to contact the original manufacturer for customer support.
We make the final decision on whether the merchandise is returnable or not. If merchandise is determined to be opened, used, installed, damaged, etc., we will not process the return or refund and the package returned to the sender at the sender's expense. If any item is deemed to be opened, used, installed, and/or damaged, your return/exchange request will not be processed and you will need to provide a form of payment in order to have the package returned.
All orders canceled by the customer after shipment will have a 25% restocking fee subtracted from their refund amount and any shipping charges incurred.
Paintball Gateway does not guarantee the exchange or credit for a defective item. If you believe your product is defective, please contact us prior to returning it. You must obtain a Return Merchandise Authorization (RMA) prior to shipping the package. Upon receiving the package, we will inspect and determine the final decision.
Return Shipping Cost
You will be reimbursed for shipping costs if we have shipped you the incorrect item. If it is the correct item that you ordered, but you still wish to make a return request, the sender will cover the cost of shipping. In the case of a manufacturer's defect or warranty issue, the buyer is responsible for the cost of return shipping to Paintball Gateway and we will ship the repaired or replaced product back to you at our expense. Sometimes, we can resolve issues over the phone so that items do not have to be shipped. Any new items that are sold via paintballgateway.com are subject to the manufacturer's warranty only. If you have a problem with an item you should contact the original manufacturer for customer support.
Returning a Package
Before returning a package, simply email firstname.lastname@example.org or call us at 310-817-5196 and you will be advised on instructions on the return request. No returns will be accepted without a Return Merchandise Authorization (RMA).
Please follow the instructions below.
Please include the packing slip with your return package and pack the contents so that it is protected during transit. The manufacturer's original packaging must be included.
For your protection, we suggest you use a reputable shipping company (USPS, UPS, FedEx, etc) with tracking and an insured form of shipping. We are not responsible for lost or damaged goods during transit.
Ship to Address:
16921 S. Western Ave #112
Gardena CA 90247
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